Privacy Policy

Privacy Policy

1. Introduction
Pragati Home Care (“we,” “us,” “our”) operates pragatihomecare.in. We respect your privacy and are committed to protecting your personal information. This policy explains what we collect, why, how we use it, and your choices regarding it.

2. Information We Collect

  • Personal Data you provide: name, contact details (email, phone), address, health-related data (for care purposes), and payment information (if applicable).
  • Usage & Technical Data collected automatically: IP address, device/browser info, pages visited, timestamps, referral URLs.
  • Cookies & Tracking: We use cookies, web beacons, and similar technologies to enhance user experience, analyze traffic, and for other purposes.

3. Legal Basis & Purpose
We collect and process data to:

  • Provide and manage care services.
  • Communicate with you for appointment scheduling, follow-ups, and support.
  • Improve our website and services.
  • Comply with legal obligations.
    Processing is based on your consent, performance of the service contract, or our legal obligations.

4. Cookies
We use:

  • Essential cookies (e.g. session management),
  • Performance cookies (for analytics),
  • Advertising cookies (only with your consent).

You can disable cookies via your browser settings, but this may affect website functionality.

5. Data Sharing
We do not sell your personal data. We may share data with:

  • Service providers (e.g. payment processors, email systems) under strict confidentiality agreements.
  • Legal authorities if required by law or court orders.
  • With your consent for any other purpose.

6. Data Retention
We retain personal data only as long as needed to fulfil service, legal, or accounting requirements. Afterwards, we securely delete or anonymize the data.

7. Security Measures
We implement technical and organizational safeguards (encrypted storage, access control, staff training) to protect your data from unauthorized access or leaks.

8. Your Rights
Under the Digital Personal Data Protection Act, 2023, you have the right to:

  • Access your personal data,
  • Correct any inaccuracies,
  • Request deletion,
  • Withdraw consent,
  • Lodge a grievance.

Requests can be sent to the Grievance Officer (details below).

9. Grievance Officer
If you have questions or complaints about this policy or your data, please contact:

Grievance Officer
Pragati Home Care
Email: pragatinursingcare@gmail.com
Phone: +91 87709 69599
We will respond within 30 days of receipt.

10. Updates to Policy
We may update this policy to reflect changes in services or laws. The “Last updated” date will reflect the latest revision, and such changes apply prospectively.

11. Acceptance
By using this site and/or providing your information to us, you agree to the terms of this Privacy Policy. If you disagree, please refrain from using the site or services.

🇮🇳 Legal & Best Practices References:

✅ Recommended Next Steps:

  1. Customize contact emails, retention periods, cookie specifics.
  2. Add a Cookie Notice banner for consent tracking.
  3. Post it clearly (footer, signup pages).
  4. Review it periodically—especially after service changes or legislative updates.

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